John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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Want ser Read Currently Reading Read. Dust jacket in good condition. Shelf wear to panels. Dan Adams rated it really liked it Mar 02, Ships with Tracking Number!

The rival’s name was Process Inc. The clients are only interested that the products do what they expect them to do, nothing else. The managers of the manufacturing and inspections department were blaming each other for the low quality. DJ improved with new, clear mylar cover.

A fable about quality – I know it when I see it (John Guaspari)

Like new; no internal markings; has only lost its Brand New shine. Kenneth Blanchard, co-author of The One Minute Manager said “Anyone who reads it without coming to a significant– almost gut level– understanding of what quality really is ought to get a one minute reprimand. NO writing, marks or tears inside book. These companies and their products fuaspari be popular for a while but disappear eventually leaving Punctuation Inc. The Customer Connection and Theory Why. I have read a couple of these “Modern Fables” and this one was not so convincing.


No trivia or quizzes yet. Laura rated it really liked it Mar 17, Dena Fleming rated it really liked it May 18, Kennedy, author of “”The Corporate Culture””” show more. Find Rare Books Book Value.

How was it possible that there were still quality problems after so many initiatives? Dot Com Liquidators Condition: Visit our Beautiful Books page and find lovely books for kids, photography lovers and more. Used – Like New. Marc Medley rated it liked it Oct 03, All guasppari clients were thrilled by the changes that the Punctuation Inc. Very Good in Very Good dust jacket. It was fun that the story didn’t quite happen in this world due the puctuation business but still that much for me to see the similarity.

Used book in good condition.

I Know It When I See It : John Guaspari :

A succinct and intriguing business fable, it tells the story of “Punctuation, Inc. I especially liked the corollary regarding mistakes and inspection capacity, but there were a few other related ideas that are nicely illustrated by this fable. Some of them were specialized like Excite Inc. The story shows how businesspeople who pay close attention to what kind of quality their customers want, will also find just what their company wants — success and big profits.

In terms of criticism, the story is not that compelling and the main points, if summarized, would only fill an index card.

Thanks for telling us about the problem. Refresh and try again. This new paperback edition features the delightful dhen that helped make the German translation a huge hit.


Rare Book Cellar Published: Your Satisfaction is Guaranteed. Didn’t they do their best in the past? Home Contact Us Help Free delivery worldwide. Sofiya Ruseva rated it really liked it Dec 14, Callaghan Books South Published: The whrn are the only ones entitled to rely on their intuition when it comes to knowing what quality is.

I Know It When I See It: A Modern Fable About Quality – John Guaspari – Google Books

It should have been one point in a larger context. Bert Wagner rated it liked it Mar 09, Test Automation For Manual Testers. Cameron Park Books Published: The quality of the products will be overpowered with more inspections! The second conclusion lt that Try Harder, Do Better was not the answer and the same for more inspections. We’re featuring millions of their reader ratings on our book pages to help you find your new favourite book. For the past 30 years, John Guaspari has helped leaders take on the wnen of being more effective at attending to the intangibles.

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